390 Operations provides the clients with support across a range of business processes.
Professional Services: Payroll Management
Data Processing, Data Entry and Conversion: 390 Operations provides supporting to the contractor / employee onboarding processes by data entry services.
Scanning and Indexing: Scanned forms and attachments for the client are indexed and categorized for process operations. If needed 390 Operations can archive electronic documents.
Professional Services: Revenue Cycle Management
End-to-end billing: 390 Operations takes care of End to End Revenue Cycle Management for the clients.
Appointment Scheduling: On behalf of the client management, 390 Operations staff can provide appointment scheduling services and other administrative support related to appointment and scheduling management, appointment reminders.
Limited Documentation and Coding: Provider documents services including reviewing documentation to ensure it is complete and signed by provider. Service codes including verifying codes accurately reflect patient services, and review to ensure coding reflects documentation. Coding services includes ICD-9 and ICD10, and responsible for staying on top of coding changes.
Data Validation and Correction: 390 Operations provides additional verification of the data by cross checking inputted data with other sources of data.
Claim Submission: Provide paper and electronic claims submission. Run claim error reports before submission, and review submitted claims and investigate rejected or denied claims. Check the results of the submission with the clearing house or Health Plans.
Payment Processing: Reviews the Remittance Advices to ensure it corresponds with the billings. Checks planned and scheduled disbursements of payments. Ensures payments are made into the back account. Payments and denials are also captured and recorded. Internal quality assurance is also performed.
Secondary Billing/Appeals: Investigate denials, and make corrective actions to resubmit billing or to submit an appeal. The follow-up will be timely. After submission, follow-up on all claims submitted after reasonable time.
Reports: Provide high level and summary reports to management for review. Ad-hoc reports will be generated depending on time constraints and workload.
Professional Services: Caregiver Onboarding
Form Review: 390 Operations reviews the employee or contractor in-take forms and ensures that all information is correctly filled and the forms are complete. Reviews include reviewing signatures and dates.
Reference Check: 390 Operations can perform reference checks on behalf of the client by contacting the references listed in the application and asking appropriate questions. Contact can be made by calls, emails, or fax.
Background Verification: 390 Operations can review the background check results and ensure that the background check results comply with state and Medicaid requirements.
License and Certification Verification: 390 Operations can contact the issuer of staff, employee certifications and employee background certifications, or Certified Nurse Aide (CNA) licenses and verify their accuracy and authenticity.
Data Entry: 390 Operations will perform data entry of caregivers by inputting their name, address, and etc. into the appropriate payroll systems such as QuickBooksOnline, or setup Direct Deposit accounts via Bank of America.
Professional Services: Document Quality Review
Review of Timesheets: 390 Operations will perform quality review of timesheets submitted by caregivers. 390 Operations staff will even provide feedback to the caregiver about their timesheets. Timesheets can be rejected if completed incorrectly or are partially. In this case a letter is generated using the Mail2Print service notifying the caregiver that their timesheet was not accepted and that corrections need to be made. Additionally 390 Operations will make phone calls to the caregivers about their timesheets.
Review of Payroll Papers: 390 Operations ensures that payroll papers match with the submitted timesheets. Additionally, 390 Operations performs investigative work should any discrepancies or questions arise by payroll recipients.
Review of Other forms: On an ad-hoc or regular bases 390 Operations can undertake the review of various forms or documents that require Quality Assurance.
Professional Services: Business Processes Re-Engineering and Evaluation Support
Document Processes: 390 Operations staff will travel to The clients location to observe the processes being performed as part of the daily operations. The visits will include fact findings, interviews with the Clients administrator. The processes are to be captured and analyzed.
Re-engineer Processes: 390 Operations will propose reengineering processes for improved efficiencies and effectiveness.
Professional Services: Virtual Administrative Support
Phone: 390 Operations is able to respond to phone calls of the agency if needed through Voice over IP (VoIP) settings. 390 Operations will only provide administrative support by answering phone calls only when phone. 390 Operations staff also will use the phone for notification purposes when large number of clients need to be informed.
Email Answering: 390 Operations will monitor email activities and provide virtual administrative support by responding to standard emails or by sending notifications and reminders through emails.
Calendar Management: 390 Operations will manage The clients calendars including appointment management, or notifications management, or deadline reminder management.
Task Prioritization and Management: 390 Operations will provide task prioritization and task tracking and management activities.
HIPAA Compliance
390 Operations mandates strict policies and procedures for HIPPA compliance. 390 Operations undertakes the protection of all Patient Health Information (PHI) very seriously and ensures that all PHI is properly protected. All 390 Operations staff are trained in HIPAA rules and regulations.
Information Management and Resources
390 Operations’s provides strict and resilient physical and cyber security safeguards to protect and safeguard information to meet the minimum regulatory and statutory requirements as well as to exceed them whenever possible based on industry best practices.
Customer Service and Support
390 Operations provides top-notch customer service and responsiveness. Our team works hard to resolve major and minor issues in a timely manner.